7. Troubleshooting (Version 2022-01-10)

7.1 Keyswitch is not working

Remove the keyswitch from the socket with a keyswitch puller. Check if the metal pins on the bottom of the keyswitch are straight. If any of them are bent, gently bend it straight with pliers. If you don’t have pliers, you can use the pads of your fingers to gently pinch it straight.

If the keyswitch pins are straight, open up the base plate and check if any wires have come off of the microcontroller.

7.2 Keymapping is flipped

Check whether the USB cord is connecting the left piece of the keyboard to the computer. The USB socket on the right keyboard should only be used to flash keymapping. Conceptually, your computer assumes the keyboard connected to it is the left side. It assumes the right side is other piece.

If you had not disconnected the RJ9 cord from each piece of the keyboard while flashing a new keymapping, you will need to re-flash each piece of the keyboard.

7.3 Thumb cluster not working after flashing right side of the keyboard

If the right side of the keyboard is directly connected to the computer, some keys on the thumb cluster will not register. This is normal. Simply make sure USB cable is connected to the left side of the keyboard and the RJ9 cable is connected to the right side of the keyboard. The keyboard should start working as normal.